Sign into your nübee account. Click on "My account" then "My subscriptions" and change the age category of your subscription box
Sign into your nübee account. Click on "My account" then "My subscriptions" and change the delivery interval. You can choose between weekly, twice weekly and monthly.
Of course! You can pause deliveries whenever you want. Simply sign into your nübee account. Click on "My account" then "My subscriptions" and click on "Pause". Please note: you must do this no less than five days before the next delivery is due.
Simply sign into your nübee account. Click on "My account" then "My subscriptions" and click on "Cancel". Please note: you must do this no less than five days before the next delivery is due; if not, you will receive that delivery and the cancellation will only take effect afterwards.
You'll have to change your password: click on "login" in the top right corner and then on "password forgotten". Enter your username or email address then click on "Next". You will then receive an email containing a link for setting a new password.
To change your password, sign into your nübee account. Click on "login" then "Change password" and make the necessary changes.
To change your email address, sign into your nübee account. Click on "My account" then "Edit address" and make the necessary changes.
To sign out of your nübee account, click on "My account" top right, then click on "user logout".
Go to any page on the website and scroll all the way down. Locate the "Be the first to know" field, enter your email address and click on the send arrow. This will put you on our newsletter list, allowing you to take advantage of exclusive promotions and discounts.
Open any nübee newsletter, scroll all the way down and click on "unsubscribe". This will automatically remove you from the newsletter list.
You'll find our customer services at firstname.lastname@example.org.
We currently accept:
Yes! Simply click on gift in the menu bar and select the voucher code you want. You can either print the voucher at home or have us send it to you.
Simply enter the discount code during the ordering process under "Voucher code". The discount will be automatically applied to your order amount. These codes cannot be combined, nor can they be processed retrospectively once you have placed the order.
We take great care to avoid mistakes in our deliveries. If it looks like we slipped up, contact our customer services at email@example.com.
Our set menu boxes are prepacked according to age and cannot be modified. However, you can tailor the 12 tubs in our nübee MyBox to your baby's tastes and preferences.
A nübee subscription automatically makes you a member of our loyalty programme. This gives you great offers and gifts every fourth delivery. What's more, delivery for our subscription customers is free.
Maybe the order process was incomplete (problems with the internet or the payment process). It means your order didn't go through. On the other hand, perhaps the confirmation email landed in your spam folder. If you're unsure or you really didn't receive a delivery confirmation, please contact our customer services at firstname.lastname@example.org.
Depending on your email program, the order confirmation with its invoice may have landed in the spam folder. If you really haven't received an invoice, please contact our customer services at email@example.com.
Once you've identified or assembled the box of blends of your choice, you choose the delivery date that's best for you (Wednesday or Friday) in the order calendar.
If you're at work, you can change the delivery address in your account settings. You'll receive an email or SMS text message from our carrier (DHL) on the day of delivery, with which you can also issue a "preferred location": this authorises DHL to leave the delivery on your property in a specified location. The carrier is required to leave the item somewhere safe and dry.
But please bear in mind we cannot guarantee that the blends will remain chilled by the time you return home. That's why we recommend that you receive the delivery personally and pop it straight into the fridge. You can also change DHL's delivery times using its email or SMS text message, although delivery must take place on the same day, otherwise our 24-hour cooling promise no longer applies.
Simply log in to your "nübee account" and navigate to the "Delivery" section: that's where you can change the shipping address. Please remember to change the address back to your home address afterwards.
We use DHL.
A one-off cooled shipment costs CHF 5.00. Delivery is free if you take out a subscription.
DHL will send you an SMS text message as soon as the package's on its way, telling you when it will arrive. It also means DHL can call you if there's a problem.
If one or more tubs arrive damaged, please contact our customer services without delay at firstname.lastname@example.org. The tubs in question will be replaced forthwith.
Please contact DHL immediately quoting the tracking number that's on the email or SMS text message they sent you. Please also contact our customer services at email@example.com so that we can look into the issue with DHL and get your order delivered.
You automatically become part of our loyalty programme by subscribing to deliveries of nübee blends. The loyalty programme begins with the second order and continues with every fourth order. You receive great gifts with orders no. 2, 6, 10, 12, 14, 18 and 22; they arrive automatically – without you needing to do anything. It's our way of saying thank you.
You can help us nubify more people with our referral programme, and you'll receive great discounts or gift codes every time someone you refer takes out a subscription. The more people you recommend, the greater the rewards.
We've developed our recipes in close cooperation with nutritional scientists and follow the recommendations of the Swiss Nutrition Society (SGE). We take into account the different stages of your baby's development and combine state-of-the-art technology and innovative nutritional science to realise our tasty recipes. Our recipes may found by visiting: our blends
Our blends and the nutrients they contain are optimally adapted to the successive developmental phases of your baby. The finely pureed blends which are suitable from the age of four months carefully prepare your baby's taste buds for supplementary food and contain only easily digestible ingredients. From 6 months, new ingredients are added, including herbs. From that age on, we prepare the blends in layers (Verlinkung) so that children learn in a playful way that different colours can have different tastes. From 9 months, we continue working with new superfoods and season the blends with mild spices. Chunkiness is also an important aspect, which your baby will gradually become familiar with.
No! All our blends are free from any additives, and free from added sugar and salt. Our products contain only what’s on the label.
Our blend creations are plant-based. We're convinced that, as a result, your baby will enjoy vegetables from a very early age. This is hugely important for later nutritional behaviour – and a great basis for a good start in life. After the successful introduction of supplementary food in the form of pureed vegetables, fruit and cereals, you can add organic meat, fish or eggs to ensure your baby gets protein and iron: veal, beef and chicken as well as salmon and whitefish are suitable at this age.
Yes! All our blends are vegan. They offer parents who want their children to have a vegan diet a delicious basis of fresh products with a high vegetable content. To ensure a balanced diet for your baby, we recommend that you draw up a diet plan with a paediatrician or qualified nutritionist to ensure that he or she receives the best possible care.
Yes! To give your little one the best start when it comes to supplementary food, we don't use any of the 14 main allergens: gluten, crustaceans, eggs, fish, peanuts, soybeans, milk, hard-shelled fruit or nuts, celery, mustard, sesame seeds, sulphur dioxide and sulphites, lupins, molluscs. If you're unsure about allergies, we recommend you discuss this with your paediatrician.
Yes! All our ingredients are gluten-free. If you're unsure about intolerances or allergies, we recommend you discuss this with your paediatrician.
Our fresh blends have to be kept and transported in a chilled environment. In other words, when you buy or take delivery of your blends, pop them straight into the fridge. They can be kept there until their 'use by' date, which you'll find printed on the side of the tubs.
Yes! To warm the meals, remove the cardboard packaging and the lid then place the nübee tub in a bain marie (warm water bath). Always test the temperature before serving.
Yes, but we still recommend heating our blends using a warm water bath. If you do use the microwave, always remove the cardboard packaging, the lid and the protective foil before heating. Take time to establish the most appropriate settings and select a low wattage.
Yes! Our blends come in polypropylene tubs, the same material used for baby bottles. Heating this material in a warm water bath doesn't release any substances (unlike PET or other plastics).
Absolutely! Keep the products fresh in a cool bag containing cooling pads.
Yes! Just make sure they're kept cool at all times We recommend keeping the products fresh in a cool bag containing cooling pads.
It should be consumed within 24 hours of opening. Store the opened tub with its lid on in the fridge at a temperature of no more than 5°C.
All our meals can be kept in the fridge for several days. The 'use by' date is printed on the side of the tubs.
No problem – all our blends can be frozen. We recommend transferring the nübee tubs to a freezer-friendly container, as they can become porous when frozen.
Frozen blends can be kept for at least three months. Let the tubs defrost in the fridge. Since we refrain from using any additives in our meals, some liquid may accumulate on the surface after thawing, but this has no effect on the quality: simply stir well and enjoy. In general, however, we recommend that you always enjoy our blends fresh and before the 'use by' date.
Leaving the blends out of the fridge for several hours may affect their quality. It really depends on where they are: if outside in winter and the temperature is 5°C, the blends won't need extra cooling for the trip to the playground. However in summer, they must be carried in a cool bag for that trip to the pool. In principle, consume the blends as soon as they've been heated. We also recommended paying attention to external signs: if the protective foil is bulging or the blend smells sour, dispose of it for safety's sake.
We're of course delighted that you're offering your baby real, nutritious meals. That said, we also know that the road to success is sometimes long and patience is required: a baby has to try food an average of 15 to 20 times to recognise and like the taste. This is part of its development: the palate has to be trained first. So persevere! Or simply try again a couple of weeks later. If your baby still resists eating a blend after this, we also offer the nübee MyBox, which allows you to create your own individual blend box.
We source our ingredients from certified organic suppliers, while the blends are made locally in the Zurich area.
We source all our raw materials from certified organic suppliers.
Yes! We only use organic raw materials for our blends.
Unlike conventional baby puree in jars, we subject our blends to pressure rather than heat. The process involves subjecting the tubs to a pressure of 6000 bar using a nutrient-preserving cold-pressing process (High Pressure Processing, or HPP for short) to conserve the contents. This preserves the natural vitamins, rich colours and pure taste without having to resort to additives. As a result, the blends taste as fresh as homemade! By contrast, baby food in glass jars is heat sterilised: it means they have a shelf life of up to two years, but the heat neutralises the valuable natural vitamins, which have to be artificially added back.
For one thing, our blends are vegetable based, i.e. we use more vegetables than fruit to keep the natural sugar content of the blends as low as possible. For another thing, our blends for six month olds follow a unique layering principle. It helps infants associate different tastes with different colours at an early age. For instance, orange (carrot or pumpkin) tastes kind of sweet, while green (broccoli or kale) is on the tart side.
HPP involves subjecting the blends in the tubs to a hydraulic pressure of 6000 bar in a water bath heated to 10°C. The process is particularly gentle on nutrients, as vitamins are very heat-sensitive and can be destroyed by heat sterilisation. The cold pressing process we deploy preserves the naturalness of the taste as well as the vitamins and colours – without any additives or preservatives.
Every baby is different in terms of eating habits. If your baby's already experienced chunky purees, by all means try a blend that's intended for older babies. There's no such thing as right or wrong here.
The tubs are able to withstand our high pressure sterilisation process; glass would shatter. But we don't use just any old plastic: our blends come in 100% recyclable polypropylene, a material that's used to make baby bottles and is heat-resistant, odourless, skin-friendly and physiologically safe.
Our subscription customers can also return the tubs to us: email us at firstname.lastname@example.org and we'll organise getting them back to us.
Our tubs are completely free of toxins such as BPA and therefore harmless for babies and toddlers.
Yes! Our meals come in robust polypropylene tubs, which can be recycled locally or reused for other things. The shipping materials are recyclable, too: the cooling pads consist of 98% water and 2% plastic and can be easily reused or cut open and emptied down the sink and disposed of as usual. The straw insulation can also be reused or simply put on the compost.
We use straw fibres in their pure form and process them in an extremely energy-saving, climate-neutral way without the use of additives. In terms of disposal, the straw mats can either be put on the compost or repurposed in some way (pets, seat padding).
Because our blends are fresh, they must kept cool: we insulate our shipments with straw insulation and cool the tubs with reusable cooling pads.