frequently asked Questions
GENERALLY
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Absolutely! All of our baby porridges are the ideal companion for small and large adventures. It is important that they are transported chilled. You can use a cool bag and cooling pads for this. This is an absolute must-have, especially on longer trips.
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Only the best is good enough. That's why we work exclusively with carefully selected organic suppliers and only use the best organic ingredients.
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Eating has to be learned, in the truest sense of the word. Babies and toddlers need to taste a food up to 15 times before they get used to and like the new taste. Thus we recommend; keep trying and don't give up. By the way: You can put together your boxes individually and choose the favorites of your little foodies.
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We use 100% natural organic ingredients that we carefully prepare and cook. Prepared just like at home. We completely do without additives and preservatives, as well as the addition of salt and sugar. Our products are then preserved in a way that is particularly gentle on nutrients.
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Because our products are fresh, they must always be kept refrigerated. After your purchase or delivery, place them directly in the refrigerator and store them at max. 5° C.
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No! All our products are, as required by law, free of any additives and also do not contain any added salt or sugar.
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nübee products are fresh and can be stored in the refrigerator for up to 40 days. Pay attention to the use-by date. You can find this printed on the side of the mug for the paps and porridges. Once the products are open, they should be consumed within 24 hours
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All of our recipes are developed with love and passion in Switzerland and manufactured in the Netherlands.
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All of our product creations are plant-based. After a successful introduction of vegetables, fruits and grains, you can enrich them with some meat, fish or eggs. This is important to ensure protein and iron supply. Veal, beef or chicken as well as salmon or white fish are suitable for this. However, always pay attention to organic quality. For meat alternatives and an optimal supply of nutrients for your child with a vegan diet, we recommend the support of a pediatrician and a qualified nutritionist.
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We develop all our recipes in close collaboration with our strong team of nutrition experts and follow the recommendations of the Swiss Society for Nutrition (SGE).
BABY POPS
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Babies have an innate preference for sweet tastes. The SGE (Swiss Society for Nutrition) therefore recommends getting used to vegetables and their bitter taste as early as possible. This also has an impact on later eating habits. That's why our porridges contain a lot of vegetables.
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Because we use pressure to keep our porridges in a way that is particularly gentle on nutrients, the cups have to be very flexible. Glass would shatter. We are very picky and don't use just any plastic. All of our paps are packaged in 100% recyclable polypropylene cups. This material is also used to manufacture baby bottles and offers many advantages: it is heat-resistant, odorless and harmless to health.
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Yes! The material we use for all our containers is polypropylene, which is also used for baby bottles. This is completely free of harmful substances. It is also heat-resistant, which means that no substances are released when heated.
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Yes, but we still recommend heating our paps in a water bath. But if the microwave is going to be used, first remove the cardboard packaging and the lid and pierce the protective film several times. Since every microwave is different, first approach the optimal setting conditions and choose a low wattage. Please always do a temperature test before serving and do not use heated leftovers a second time.
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Our paps are optimally adapted to the different development phases of your baby. With the finely pureed paps after 4 months, we prepare your baby for complementary food with mild ingredients. The paps from 6 months promote the development of taste with new ingredients and mild herbs. In addition, the paps are filled in layers so that even the youngest learn in a playful way that different colored foods have different flavors. From 8 months, the paps have a chunky consistency to help your baby learn to chew. Our porridges are particularly suitable as a snack or part of breakfast from 10 months.
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Our porridges can be used in many ways, whether as a snack or as part of breakfast. They form the optimal basis for a balanced breakfast for a good start to the day. As a supplement, you can serve some milk (cow's milk or calcium-fortified soy milk) or toast with hummus, avocado or cottage cheese with the porridge.
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High Pressure Processing (HPP) is a particularly nutrient-friendly process in which the porridge is preserved using high pressure. In this way, the vitamins, the rich colors and the pure taste are retained - without any additives. And it tastes as fresh as if you made it yourself!
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No, we have already done that for you. Our porridges are ready to serve immediately.
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Yes! First remove the cardboard packaging and the lid. You can then place the nübee cup with the unopened protective film in a warm water bath (approx. 50° C) for 10 minutes. Please always do a temperature test before serving and do not use heated leftovers a second time.
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You can freeze our porridge for around 3 months. To do this, pour them into a freezer-safe container before the use-by date. In order to gently defrost the porridge, it is best to put it in the fridge. Some liquid may collect on the surface, but this does not affect the quality. Simply stir well and enjoy immediately.
AN ORDER
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Our customer service at hello@heynubee.de will be happy to answer your questions.
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You can enter valid discount codes in the order overview in the "Coupon code" field. The discount will be automatically deducted from the original order amount. The discount codes cannot be combined and subsequent billing is not possible.
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We treat all our deliveries with the utmost care and try to avoid mistakes. If we still miss one, please contact our customer service directly at hello@heynubee.de.
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First check your spam folder. If you cannot find an order confirmation there either, it is possible that the ordering process could not be completed correctly. If you are unsure, please feel free to contact our customer service (hello@heynubee.de).
DELIVERY
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Because our products are so fresh, they always need to be refrigerated. That's why your package includes Recycle-Air® insulation and reusable cooling pads.
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Delivery within Germany is free.
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If the products are damaged when you receive them, please contact our customer service immediately at hello@heynubee.de. We will then take care of a replacement as soon as possible.
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If your package has not arrived, please contact DPD immediately with the tracking number, which you can find in the email or SMS. Please also contact our customer service at hello@heynubee.de so that we can find a solution together.
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Yes! All of our packaging material, including containers, is recyclable. It is best to inquire about this at your municipal administration. Our subscription customers can also send the empty cups back to us. Write us an e-mail at hello@heynubee.de and we will organize the return with you. You can use the cooling pads again, for example to cool your nübee products on your next trip. Since the cooling pads consist of 98% water and 2% plastic, you can easily dispose of them. To do this, cut them open, empty the water down the drain and separate the plastic if possible.
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After you have found or put together the right box, you can select your desired delivery date in the calendar during the ordering process. Deliveries are made via DPD.